Terms & Conditions

The responsibility of Air1Travel HAJJ & UMRAH, as the tour operator and their agents are limited Air1Travel HAJJ & UMRAH, located at 501 Futaba Bldg. 3-4-8 Mita, Minato-ku, Tokyo, acts only as agents for the pilgrims in making arrangements for the airlines, hotels, buses or any other services in connection with the performance of their Hajj and Umrah and assumes no liability whatsoever for injury, damage, loss, accident, delay or irregularity which may be occasioned either by reason of defect, through the acts or defaults of any company or person engaged in conveying pilgrims or in carrying out the arrangements of the tour, or as a direct or indirect result of acts of GOD, dangerous incidents in the air, sea, land, fire, breakdown of machinery of equipment, acts of governments or other authorities de jurs or de facto, wars, whether declared or not, hostilities, civil disturbances, strikes, riots, theft, pilferage, epidemics, quarantines, medical or customs regulations or from any loss or damage resulting from improper passport, visas or other documents.Air1Travel HAJJ & UMRAH will accept no responsibility for loss or additional expense due to delay or changes in schedule or other causes. Air1Travel HAJJ & UMRAH shall not be liable or responsible for any inconvenience, loss, damage or injury arising in connections with such services. Air1Travel HAJJ & UMRAH shall not be responsible for the failure to follow instructions including but not limited to check-ins and delays. It is the responsibility of the airline to determine exactly what procedure will be followed. The policy chosen by that carrier shall be based on their procedure and shall not be the responsibility of Air1Travel HAJJ & UMRAH and its affiliates. They will also not be responsible for any person (s) missing and part of the program due to his negligence or delay or absenteeism for any time during the tour and will not be responsible for any additional expenses for the participant to rejoin the tour. Moreover no changes or upgrading in the chosen program will be honored after departure as well as no refund will be given for any services rendered unutilized..

Reservation / Deposits: A deposit of 100,000 JPY is required for reservation. Full payment is required 30 days after your package confirmation.

Maulim Draft/ Hajj fee: are included in any package/ for any other optional fee/ charges please call Air 1 Travel for details.

Cancellation: All cancellations must be in writing. Cancellation from registration date till 90 days prior to departure will be subject to 100,000 JPY/ person, from 85 ・40 day prior to departure will be 150,000 JPY/ person. Any cancellation received less than 45 days from departure date is non-refundable.
Document Processing & Handling: Air1Travel Hajj & Umrah Group is a private company. We are not associated with any Japan or foreign government offices or Embassies. We are not responsible for the granting or denying of documents. We are not responsible for the delay or damage of documents due to any consulate or other government office. We will use yupack or Takubeen to return your documents unless you send us a completely filled out label on the carrier of your choice to use for the return. We are not responsible for any delays or damages due to Takubeen or any other delivery service. We are not responsible for delays or damage due to natural disaster, building maintenance failure, city infrastructure failure or any other acts that are reasonably beyond the control of Air1Travel Hajj & Umrah Group…


Arbitration of disputes. Notice: by initialling in the space below you are agreeing to have any disputes related to the contract for travel/hajj pilgrimage included in this arbitration of disputes・provision decided by neutral arbitration, as provided by Japanese law, and you are giving up any rights you might possess to have the dispute litigated in a court or jury trial. By initialling in the space below you are giving up your judicial right to discovery and appeal, unless those rights are specifically included in the arbitration of disputes・provision, you may be compelled to arbitrate under the auhtority of the Japanese code of civil procedure, your agreement to this arbitration provision is voluntary.

Arbitration under this provision shall occur under the Japanese arbitration association & commercial rules of arbitration and shall be limited to those disputes related solely to the contract for travel/hajj pilgrimage. We have read and understand the foregoing and agree to submit disputes arising out of the matters included in the arbitration of disputes・provision to neutral arbitration.


B. ATTORNEYS FEES. If either party hereto fails to perform any of its obligations under this Agreement or if any dispute arises between the parties hereto concerning the meaning or interpretation of any provision of this Agreement, then the defaulting party or the party not substantially prevailing in such dispute, as this case may be, shall pay any and all costs and expenses incurred by the other party on account of such default or in enforcing or establishing its right hereunder including without limitation, court costs and reasonable attorney fees and disbursements. Any such attorney fees and other expenses incurred by either party in enforcing a judgment in its favor under this agreement shall be recoverable separately from and in addition to any other amount included in such judgment and such attorney fee obligation is intended to be sever able from the other provisions of this Agreement to survive and not be merged into such judgment.

C. GOVERNING LAW AND AVENUE. This Agreement is governed by the laws of Japan .The parties agree that the exclusive venue for any disputes, arbitration or litigation concerning this contract, its alleged breach or its enforcement, shall be in the county in which the Property is located. Both parties agree to irrevocably waive their respective rights to a jury trail of any cause of action, claim, counterclaim , or cross-complaint in any action or proceeding and/or hearing brought by either party against the other on any matter whatsoever arising out of this Agreement.

D. Both parties agree that Air1Travel Hajj & Umrah does not assume any responsibility for handling your passports/packages. You hereby agree to indemnify and hold Air1Travel Hajj & Umrah harmless against any cause of action , lawsuit , or other liability that arise from their delivery of your documents to the preferred third party services of FEDEX , DHL , Takubeen and japanese mail couriers. Any issues relating to the delivery of packages/passport should be addressed with these respective agencies.


Client/Traveller or Arranger Signature:______________________.


Air1Travel Hajj & Umrah::______________________.


Once your Visa has been processed, there will be NO refunds available for the package(s) you have purchased.


Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors

Mr Reda Kenawy the founder President of Air1Travel Tokyo Japan has over 25 years Experience in the Hajj, Umrah and Airlines Trade and Travel Industry.In addition to his responsibility at Air1 travel he also took a very challenging tasks of Hajj and Umrah Services in Tokyo Japan, the Awareness of Hajj and Umrah.
Terms & Conditions          Contact us